Terms & Conditions

General

Our terms should be read in conjunction with the law of England and Wales and in particular, law of contract.

The wording contained herein represents an offer to treat. Your acceptance of our terms of business is performed when successful payment is made in favour of Open House Move In Move Out, how so ever made.

No liability is accepted or should be seen as being implied in so far as third parties employed by Open House Move In Move Out and their actions or inaction's. Nor should any liability be assumed in so far as Open House Move In Move Out supplied goods, such as for sale boards, being used inappropriately by third parties and causing damage to property. No liability is accepted by Open House Move In Move Out in any respect whatsoever where circumstances beyond its control may lead to any loss or inconvenience.

 

Jurisdiction for use

This site is intended for use only by those who can access it from within the UK. This site is subject to UK regulatory regime and is therefore restricted to consumers based in the UK.

 

Governing law

This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.

 

Changes

We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.

 

Customer responsibility

It is your responsibility to ensure that your computer is virus protected. move in move out accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

 

Accuracy and validity of information

Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up to date, it is nonetheless supplied on an as is basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us. Information contained within this web site does not represent individual financial advice. If you are in any doubt about whether a particular financial product is suitable for you, please contact us.

 

Availability

Whilst we take all reasonable steps to ensure this website is always accessible, we will not be held liable if for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any descriptions and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

 

Third party websites

This website may also contain hypertext links to the websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability of the contents of any linked website.

 

Fee Options and Policy

 

Option 1 – PAY UPFRONT Property Seller Package:

The PAY UPFRONT £595 fee with nothing to pay on completion property seller package applies to a marketing period for a maximum of twelve (12) months from instruction however once the twelve (12) months has elapsed Open House Move In Move Out may continue to market your  property indefinitely and/or until the client removes their property from sale however the limit of Open House Move In Move Out’s liability is twelve (12) months from the date of instruction and further advice, guidance and text and graphical alterations to a property’s listing details will cease. Additional fees are due from time to time if any optional extras are required such as an EPC. There is no tie in period or sole agency requirement.

You will be liable to pay the full fee to us, in addition to any other expenses or charges agreed, within 7 days of signing the sales agreement if you enter into the PAY UPFRONT property seller package and prior to the marketing of your property regardless if there is unconditional exchange of contracts for the sale of the property. No refund of any fees will be available once payment has been made to Move In Move Out Limited.

IF YOU HAVE INSTRUCTED ANOTHER AGENT TO SELL YOUR PROPERTY ON A SOLE AGENCY/SOLE SELLING RIGHTS BASIS, YOU MAY BE LIABLE TO PAY THEIR FEE AS WELL AS OURS.

 

Option 2 – NO SALE NO FEE Property Seller Package:

The NO SALE NO FEE with NO UPFRONT FEES and £995 to pay only when sold on completion property seller package applies to a marketing period for a maximum of twelve (12) months from instruction however once the twelve (12) months has elapsed Open House Move In Move Out may continue to market your  property indefinitely and/or until the client removes their property from sale however the limit of Open House Move In Move Out’s liability is twelve (12) months from the date of instruction and further advice, guidance and text and graphical alterations to a property’s listing details will cease. Additional fees are due from time to time if any optional extras are required such as an EPC. There is a minimum tie in period of 26 weeks from initial instruction subject to a 4 week notice period, which must be provided in writing. There is no sole agency requirement.

You will be liable to pay the full home seller fee to us, in addition to any other expenses or charges agreed, if you enter into the NO SALE NO FEE property seller package, if there is unconditional exchange of contracts for the sale of the property. Any buyer that is introduced by us during the 26 week tie in period on the NO SALE NO FEE property seller package or with whom we have had negotiations about your property during that period, will result in you being liable for payment of the full fee and any additional expenses, if any such party agrees to purchase your property unless written notice of termination has been received 4 weeks prior to any subsequent exchange of contracts.

The home seller fee shall be paid on completion or paid on demand following exchange within 14 days. On exchange of contracts we will send our fee invoice direct to the vendors solicitor/conveyancer for settlement from the proceeds of the sale. Where an invoice in unpaid for 30 days or more from the date of sale, we reserve the right to charge interest plus an admin fee of £50 +VAT.

You will be liable to pay a withdrawal fee of £595 (inc VAT) if the property is withdrawn from sale at any time and for any reason, including the sale of the property by another estate agent, during the 26 week tie in period other than the sale of the property by Open House Move In Move Out. Any withdrawal fee shall be paid on demand and within 14 days of request.

IF YOU HAVE INSTRUCTED ANOTHER AGENT TO SELL YOUR PROPERTY ON A SOLE AGENCY/SOLE SELLING RIGHTS BASIS, YOU MAY BE LIABLE TO PAY THEIR FEE AS WELL AS OURS.

 

FOR SALE board

It’s a requirement of both the PAY UPFRONT and NO SALE NO FEE home seller packages that an Open House Move In Move Out FOR SALE sign board is erected by our authorised contractor and displayed clearly at all times throughout the full marketing period.

If the FOR SALE sign board is removed or taken down by either the vendor or a third party, then a fee of £100 (inc VAT) will be charged and become payable within 7 days of formal demand.

 

Accompanied Viewings Package

Our optional accompanied viewings package fee of £300 (inc VAT) is payable upfront and will include unlimited accompanied potential purchaser viewings or visits Monday to Friday between 9.30am and 5.30pm. Accompanied viewings will cease once a formal offer has been accepted by the vendor.

 

Additional Photographs

If additional or updated photographs are required which results in our photographer having to revisit the property, then an upfront charge of £100 (inc VAT) will be payable prior to any visit being arranged.

 

Additional property services

We can provide optional products and services which include EPC, Accompanied Viewing Package, Sales Conveyancing, Surveys and an Independent Mortgage Review. We may receive a referral fee from the provider or partner.

 

Other Services

Unless otherwise specified, we reserve the right to offer other services to prospective purchasers.

 

Offers

Where offers are received from a prospective purchaser, we will normally ensure the buyer has the ability to proceed with a successful sale. The vendor will be advised of all offers received. Offers will be reported to the vendor by telephone and email as soon as it is practically possible. No offer will be accepted without the prior approval from the vendor.

 

Termination of Agency

The agreement may be terminated by either party giving 14 days notice in writing to the correspondence address. After the expiry of the 14 days, we will cease to market your property. You may be liable to pay any agreed expenses/fees and/or a withdrawal fee within 14 days.

 

Definitions

A sale is the proceeding of a third party with a purchase of the instructed property in question which was subject to the involvement of Open House Move In Move Out in any way.

A viewing appointment, whether actually carried out or not, a negotiated offer or an involvement by way of Open House Move In Move Out’s substantive communication with the party that subsequently purchased, will be deemed as ‘involvement’. Merely emailing or sending a set of details will not be constituted as substantive communication however a regular contact over the same property would be.

Open House Move In Move Out does not operate sole agency agreements. There are no contractual time period tie ins. You are free to instruct any or as many alternative or additional estate agents in conjunction with the move in move out service as you wish. No notice of this is required except in the event that you wish to take advantage of any Money Back Guarantee offer that may exist from time to time and whereby you must advise us if and when other estate agents are instructed.

 

Property Information

The selling customer will verify information displayed by Open House Move In Move Out in relation to their property and will advise Open House Move In Move Out of any inaccuracies. Any material changes which may affect a property’s description post instruction must be informed to Open House Move In Move Out by the selling customer. move in move out complies with the Property Misdescriptions Act 1991.

 

Additional Services

Open House Move In Move Out will offer its selling clients and prospective purchasers additional services such as but not limited to EPC’s, financial services including mortgages, insurances, pensions and investments, conveyancing from which Open House Move In Move Out may derive a commission and/or a fee.

 

Disclaimer

When you transact with Open House Move In Move Out you are agreeing to accept the terms of use set out below and any additional terms that may be located elsewhere that are brought to your attention. move in move out may change these terms without notice at any time, so you should revisit these and any other relevant pages, from time to time prior to further transactions to ascertain what terms of use you are agreeing to.

In respect of all home seller packages which necessitates an upfront payment of fees these services are provided and formally valid for a standard period of twelve (12) months from the date that such payment is made only. Thereafter marketing can continue if the customer so requires and will be at no further cost to them. However all upfront payments in this regard represent the twelve (12) month initial period only and no liability is accepted or implied with regard to continuity of marketing beyond the initial twelve (12) months whatsoever.

Information held on our website and elsewhere is intended for your general information and as such, should only be treated as a guide. move in move out has used all reasonable endeavours to ensure the accuracy and completeness of its website. It cannot give any representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any website referred to by it (‘third party site’).

The company does not approve or endorse any information contained on any third party site and accepts no responsibility for this information or its content. Open House Move In Move Out therefore accepts no liability in connection with any information held on a third party site.

The contents of the Open House Move In Move Out website and its hard copy documentation are the copyright of Open House Move In Move Out. You may make copies for your personal use only. You are not allowed to copy and distribute its contents in any way without the prior consent of Open House Move In Move Out. You should seek appropriate professional advice before taking any action based on any information held on this site.

 

Credit and Debit Card Payments

Credit and debit card payments are accepted for payment in respect of Open House Move In Move Out’s marketing services and optional extras such as energy performance certificates, marketing upgrades, conveyancing products and so on. Please read these terms carefully before using the online payments facility. Use of Open House Move In Move Out’s online payments application on this website indicates your acceptance of these terms. If you do not accept these terms please do not use the online payments facility on this website. The company cannot accept any liability if payment is refused, or declined, by the debit / credit card supplier. The company has no control over acceptance over acceptance of card payments and any refusal of payment should be taken up with your card supplier.

 

Confirmation of Payment

Once your payment has been authorised, the application will display a confirmation screen showing the payment details and a transaction reference number. You can print this screen as your receipt for your payment. These details will also be emailed to you if you have supplied the system with a valid email address during the transaction. Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment. Your receipt will not show your debit / credit card details, so if your receipt is lost or stolen, your card details will remain confidential.

 

Refused Payments

If your payment is refused, the application will display a screen informing you of this situation. Remember, it is not Open House Move In Move Out that is refusing your card payment, it is the card issuing bank that is refusing to authorise the payment. If this occurs you will need to contact your card company to discuss the reasons for the refusal.

 

Refunds

Where an overpayment occurs a refund may be issued following a request. Where payment was initially made by debit/credit card, refunds for overpayment shall normally be applied back to the same card account. Where Internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment. Where a payment by any other means has been made to the company that payment is final and no refunds will be due for any reason. The company instigates various costs at the outset of a property being instructed to it and thus refunds will not be entertained where a customer changes their mind or is subject to a change of circumstances.

 

Security

The company provides secure online payments facility. Once you click on the link to make a payment you will be redirected to a fully hosted secure managed environment. The online service is fully managed externally and the company does not hold any card details on any of its servers or within its infrastructure. The company does not have any access to your card details on the managed service. The online payments system complies with all of the security requirements of the PCI council including CV2 input, Verified by Visa, MasterCard Secure Code etc and the company will continue to enhance the application to the highest security standards.

 

Payment Issues

If you should have any difficulties with the payment process you can contact Open House Move In Move Out:

Open House Move In Move Out
Move House
55-57 Moorgate Street
Rotherham
South Yorkshire
S60 2EY

Tel: 0330 022 9044
Email: info@moveinmoveout.co.uk

 

Privacy

Your privacy is very important and the company is committed to protecting your privacy online. Your personal information, given as part of the payment process, will be treated in accordance with the Data Protection Act 1998 (see our Privacy statement below).

We will only use any personal information you send us for the purposes for which you provide it or for other lawful purposes. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties unless required to do so by law. All employees who have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data. Upon request we will inform you whether personal information is stored by us. You may write to:

 

Open House Move In Move Out
Move House
55-57 Moorgate Street
Rotherham
South Yorkshire
S60 2EY

Tel: 0330 022 9044
Email: info@moveinmoveout.co.uk

 

If you have concerns about the processing of your personal data by Open House Move In Move Out you may contact Open House Move In Move Out at the address above, or:

The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AX

Tel: 0303 123 1113

 

Feedback and Comments

Open House Move In Move Out welcomes your feedback and comments about its service and products. If you wish to supply any feedback please email info@moveinmoveout.co.uk

 

Limitation of Liability

Open House Move In Move Out, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use or results of use of this site, any web sites linked to this site or any material or information contained on this site.

 

Registration and Authentication

Open House Move In Move Out may in the future require you to register and be authenticated with us in order for you to access extra services. The information will not be used for sending you newsletters or other promotions unless stated.

 

Web Site Accessibility

We always try to ensure that our web site is accessible to everyone. We use independent monitors to assess our site. Our site should not present any problems as regards accessibility. You can help us to improve our performance if you experience any technical difficulties when using this web site by emailing us at info@moveinmoveout.co.uk or by phone on 0330 022 9044

 

Company Information

Open House Move In Move Out is a trading name of Move In Move Out Limited

Move In Move Out Limited is a member of the Open House Estate Agents Network

Move In Move Out Limited is a limited company registered in England and Wales: 07441186

VAT Registration Number: 223 5841 20

Data Protection Number: ZA152312

The Property Ombudsman Number: 07441186

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